Frequently Asked Questions
This Agreement was last modified on 10 October 2021
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What are the delivery costs?
Delivery costs are the costs incurred by Bizyjoe Store and our logistics partners to bring your ordered items to the delivery addresses/pickup station indicated.
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How Long Will it Take To Get My Package?
The average delivery timelines are displayed on the product page but it also depends on your city.
You can check the status of your order anytime by following the simple steps below:
- Log in to your Jumia account
- Click on My Account in the top right corner of the Bizyjoe Store
- homepage (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item.
We also send regular updates on the progress of your order via emails on your registered email id App notifications/alerts on Bizyjoe Store App and SMS’s. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Bizyjoe Store App on your mobile phone.
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How Do I Track My Order?
You can check the status of your order anytime by following the simple steps below:
- Log in to your Bizyjoe Store account
- Click on the “Track Your Order” button on the top Menu. or
- Click on the dropdown menu on the top-left corner and click on the “Track Your Order” button
- Enter your Tracking ID on the search box and view the status of your order
We also send regular updates on the progress of your order via emails on your registered email id App notifications/alerts on the Bizyjoe Store App and SMS. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Bizyjoe Store App on your mobile phone.
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Do I Need An Account To Place Order?
No. You can place your order successfully without having an account on Bizyjoe Store but by default an account will be created when filling your order form, which will enable you to view your order process, track your order, and a lot more.
[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”FAQ Second Version” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1458140045264{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”How do I place an order?” el_id=”1459864577831-bdb5bc1a-4a98″]
Shopping at Bizyjoe Store is easy! Once you have found the product you want to buy, just follow the steps below:
1. Click on ADD TO CART to add this product to your cart
2. Click on Cart in the top right corner
3. Click on PROCEED TO CHECKOUT
Register an account or Login into your existing account by entering your Email and password >> Enter your shipping/billing information, ensuring your address is complete and accurate >> Choose Delivery Method >> Choose your preferred Payment Method >> Click on CONFIRM ORDER to complete your order.
Once your order is placed, we will automatically confirm it,
You can check the status of your order anytime by logging into your account and going to the My order section and click on see details, to further track the status you can click on See status history
Need help placing an order? Email us – info@store.bizyjoe.com. Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.[/vc_toggle][vc_toggle title=”Are there any hidden costs or charges if I order from Bizyjoe Store?” el_id=”1459864633996-9b7e4f16-199e”]
There are no hidden costs or charges when you order from Bizyjoe Store. The total cost of your order will be visible at the end of the checkout process.[/vc_toggle][vc_toggle title=”How do I know if my order has been confirmed?” el_id=”1459864665894-b82f7067-8407″]
We’ll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:
1. Log in to your Bizyjoe Store account
2. Click on My Account in the Bizyjoe Store homepage (Your name will appear here if you’re logged in)
3. Click on Orders
4. Click on SEE DETAILS
5. This will show the status of your product[/vc_toggle][vc_toggle title=”My payment was successfully processed, but I did not receive an order confirmation. What should I do now?” el_id=”1459864700197-4c554837-f084″]
Not to worry, you can check the status of your order anytime by following the simple steps below:
1. Log in to yourBizyjoe Store account
2. Click on My Account on the Bizyjoe Store homepage (Your name will appear 3. here if you’re logged in)
4. Click on Orders
5. Click on SEE DETAILS to the right of the item
If your order is showing as Invalid, Unsuccessful, or Cancelled, we will automatically proceed with the refund to your Bizyjoe Store account or back to the source (depending on your bank) and update you by email once it’s initiated from our side.
Need more help? Contact us here.[/vc_toggle][vc_toggle title=”Can I change my shipping address after I place my order?” el_id=”1459864738156-c9e9af2d-48c9″]
Please note that your shipping address cannot be changed once your order is placed. To change your shipping address, kindly cancel the order on your order page if yet to be shipped.
If already shipped, please place a fresh order with the correct address and reject the delivery of the order with the wrong shipping address once you are contacted by our delivery agent[/vc_toggle][vc_toggle title=”My order is delayed. What should I do?” el_id=”1459864765251-4a22323b-b290″]
You can rest assured that we are doing all that we can to get your order to you at the earliest. The delay is possibly due to the higher than normal volume of demand that we are currently experiencing.
You can check the status of your order anytime by following the simple steps below:
1. Log in to yourBizyjoe Store account
2. Click on My Account on the Bizyjoe Store homepage (Your name will appear 3. here if you’re logged in)
4. Click on Orders
5. Click on SEE DETAILS to the right of the item
If your order is showing as Invalid, Unsuccessful, or Cancelled, we will automatically proceed with the refund to your Bizyjoe Store account or back to the source (depending on your bank) and update you by email once it’s initiated from our side.
Need more help? Contact us here.[/vc_toggle][vc_toggle title=”Will somebody contact me before delivering the package to my location?”]
Yes, our delivery agent will contact you to confirm your availability and exact location. Also, we will send you an email with details of the delivery agent when your package is out for delivery.
You can check the status of your order anytime by following the simple steps below:
1. Log in to yourBizyjoe Store account
2. Click on My Account on the Bizyjoe Store homepage (Your name will appear 3. here if you’re logged in)
4. Click on Orders
5. Click on SEE DETAILS to the right of the item
If your order is showing as Invalid, Unsuccessful, or Cancelled, we will automatically proceed with the refund to your Bizyjoe Store account or back to the source (depending on your bank) and update you by email once it’s initiated from our side.
Need more help? Contact us here.[/vc_toggle][vc_toggle title=”I have ordered several items, but I have only received one item so far. What’s up?”]
Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. Be rest assured that you will receive all your items within the delivery period mentioned on the product pages of each of these items.
Before confirming your order, we will let you know the number of packages that will be delivered separately and their delivery times.
You can check the status of your order anytime by following the simple steps below:
1. Log in to yourBizyjoe Store account
2. Click on My Account on the Bizyjoe Store homepage (Your name will appear 3. here if you’re logged in)
4. Click on Orders
5. Click on SEE DETAILS to the right of the item
If your order is showing as Invalid, Unsuccessful, or Cancelled, we will automatically proceed with the refund to your Bizyjoe Store account or back to the source (depending on your bank) and update you by email once it’s initiated from our side.
Need more help? Contact us here.[/vc_toggle][vc_toggle title=”What are the conditions for returning a product and what is the procedure?”]
When you shop on Bizyjoe Store, you can rest assured that you can return your product in most cases within 30days days.
Note:
– When returning an item, ensure all seals, tags, and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed and reset to factory condition, otherwise, your return will be rejected.
– In case of return for change of mind reason, the item should be eligible for this reason and be sealed, unused and in its original brand packaging, otherwise, your return will be rejected.
Need more help? Contact us here[/vc_toggle][vc_toggle title=”How do I pay on Bizyjoe Store?”]
You can choose from one of the available payment methods on the Bizyjoe Store, listed below.
– Credit/Debit Card
– Voucher/Gift Card[/vc_toggle][/vc_column][/vc_row]